Privacy Policy
How Create House Style collects, uses and protects your personal information.
Introduction
Create House Style ("we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit createhousestyle.com, take our style quiz, contact us, book a consultation or subscribe to our newsletter, and how we use, share and protect it. By using our website you agree to these practices.
Information We Collect
Information you provide: name, email address, phone number, property details, design preferences, inspiration images, services of interest and anything you include in forms or messages.
Information collected automatically: IP address, browser and device type, pages viewed, time on site, referring websites and approximate location, collected through cookies and similar technologies.
Information from partners: details shared by lenders, warranty providers or suppliers when you ask us to coordinate with them.
Our Style Quiz
Our website includes a short house style quiz. Your answers are processed only in your browser to show you a suggested style. They are not sent to us or stored unless you choose to share them with us in a message.
How We Use Information
- Responding to enquiries and scheduling consultations.
- Preparing design concepts, estimates and contracts.
- Completing and supporting design and renovation projects.
- Sending newsletters and style inspiration when you subscribe.
- Improving our website, services and customer experience.
- Protecting against fraud and meeting legal obligations.
Calls, Texts and Emails
We may contact you about your enquiry, appointments and project updates. Marketing messages are sent only with your consent, and you may opt out at any time.
Project and Inspiration Photos
We use photos of your home and inspiration images you share only to plan and document your project. We will not publish images of your home without your written permission.
Why We Process Your Information
We process personal information only when we have a reason to do so. That includes responding to requests you make, preparing consultations, proposals and contracts you ask for, carrying out the work you hire us to do, meeting our legal, tax and licensing obligations, and pursuing our legitimate interests in running, improving and protecting our business. Where the law requires your consent, such as for certain marketing emails or optional cookies, we ask for it and you may withdraw it at any time.
When we rely on our legitimate interests, we consider whether those interests are outweighed by your rights and expectations, and we limit our use of information to what a reasonable customer would expect.
Your Choices
You have choices about the information you share with us. You can browse most of our website without telling us who you are, and you can take the style quiz without submitting any contact details. You can decline optional cookies through your browser settings, unsubscribe from marketing emails using the link in each message or our Unsubscribe page, and ask us not to use project photos of your home in our portfolio. You can also contact us at any time to update your details or tell us how you prefer to be contacted.
Please note that even if you opt out of marketing, we may still send you messages that relate directly to a consultation, proposal, appointment or project you have with us.
Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information. If a breach affects your information, we will notify you as required by California law. No online system is completely secure.
Data Retention
We keep personal information only as long as needed for the purposes described here, including project, warranty and legal records, then delete or anonymise it securely.
Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to know what personal information we collect and how we use and disclose it, to request deletion, to correct inaccurate information, to opt out of the sale or sharing of personal information and to limit the use of sensitive personal information. We do not sell or share personal information and do not use sensitive personal information in ways that require a right to limit. You will not be discriminated against for exercising your rights.
To make a request, contact us using the details below. We will verify your identity before responding, and you may use an authorised agent. California's "Shine the Light" law also allows residents to ask about disclosures to third parties for direct marketing; we do not make such disclosures.
Children's Privacy
Our website is intended for adults. We do not knowingly collect personal information from children under the age of thirteen and will delete any such information we discover.
Third Party Links and Content
Our website may link to or embed content from other websites, such as maps and social media. We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy from time to time and will post changes here with a revised date. Continued use of the website means you accept the updated policy.
Contact Us
For questions or privacy requests, email contact@createhousestyle.com, call +1 951-242-9943 or use our Contact page.